FAQs

When and where do I give my VIN #?

You will provide us with your VIN # after you complete and pay for your order. You are able to submit it either online, by email, or by phone.

How do I know that the computer I am ordering is compatible with my truck?

Once you finish your order and provide us with the VIN #, we will then calibrate and program a module that is specific to your truck. We guarantee the part will be a fit for your truck and no additional programming is needed.

Do I get a free warranty?

Yes. When we ship your order it contains a pre-paid return label. All you have to do is return your old computer and the warranty is activated.

Will I need to go to the Dealer to do any programming to my computer?

No you will not. We take care of everything and no additional programming is necessary. All of the computers we sell are updated with the latest factory software and are calibrated with your specific truck's VIN. All you have to do is order, plug, and play!

Can I return my computer if it doesn't work?

Yes. Once you receive your computer you will have 60 days to be able to return it, but it must be returned undamaged and in its original condition. You have the option to either receive a refund or exchange the computer for another.

How fast do you ship the computer I order?

In most cases we ship all computers within 24-48 hours after receiving the completed order. We ship most orders USPS Priority.

How do I pay?

We try to make it as easy as possible on you, so we have a variety of payment methods. You are able to pay with Visa, Mastercard, American Express, and Discover. We also accept PayPal, Western Union, or you can send us a check or money order to the address below:

Diesel Ecm Exchange
481 James Jackson Ave
Cary, NC 27513

Which brands do you carry?

We carry truck computers for Dodge, Cummins, Caterpillar, Detroit Diesel, Ford, International, and Mack.

How do I find the correct computer for my truck on the website?

Simply look at the main navigation bar, select the correct brand, and then select the proper liter size on the product page.